Managed IT support
Predictable, proactive IT support backed by a contract. We monitor, patch and protect your devices so problems are caught early, not reported after someone has lost work.
What's included
You are not just buying support hours. You are buying a guaranteed level of protection, performance and foresight, with simple per-user, per-month pricing instead of surprise invoices.
- Remote monitoring and alerting with NinjaOne, so issues are often spotted and fixed before anyone notices
- Remote desktop support, including fixes made behind the scenes while the device is still in use
- Patch and vulnerability management: quarterly, monthly or every 14 days, depending on your plan
- ESET endpoint security on every device
- Managed WiFi, gateway and domains
- A help desk with a contracted response time: 8 hours on Basic, 4 hours on Standard and Premium
- An accurate hardware inventory with lifecycle management, so you know what is ageing and what to budget for
- Software kept within manufacturer support cycles
How it works
Getting started is simple, and the first conversation is free.
1
Free discovery call
A relaxed, no-obligation chat about your business, your team and the IT you have today.
2
Proposal
A clear written proposal with the right plan for you and a simple per-user monthly price.
3
Onboarding
We get your devices, accounts and security set up and monitored, then we are on hand Monday to Friday, 8am to 6pm.
Other services
Microsoft 365 & Intune
Licensing, mailboxes and security policies looked after for you, with device management through Microsoft Intune.
Cyber security
Layered protection that goes well beyond basic antivirus, with secure configuration and regular patching built in.
Backup & data recovery
Cloud and onsite backups that are actively monitored and checked, not just scheduled and forgotten.