Simple, per-user plans
Three levels of cover, each billed per user per month. Each tier includes everything in the tier before it, and every tier comes with proactive monitoring, managed networking and a contracted response time.
Choose your level of cover
Tier 1
Basic
£25 per user / month
Best for: Smaller teams who want monitoring, patching and a dependable help desk.
- Remote monitoring (RMM): automated alerts for hardware failures and performance issues
- Quarterly patch management: operating system and application updates
- Baseline antivirus protection: ESET Endpoint Security
- Managed WiFi
- Managed gateway
- Managed domains
- Help desk during business hours, with an 8 hour response SLA
- Onsite labour charged at our standard hourly rate
- New work charged at our standard rate
Tier 2
Standard
£35 per user / month
Best for: Businesses running on Microsoft 365 who want unlimited support with onsite visits included.
Everything in Basic, as well as:
- Onsite labour included
- Monthly vulnerability and patch management
- Upgraded endpoint protection: ESET Advanced
- Microsoft 365 administration (licensing, mailboxes and security policies)
- Cloud backup monitoring of user and SharePoint data
- Onsite backup monitoring
- Help desk with a 4 hour response SLA, during extended business hours (8:00 to 18:00)
- Mobile devices included
Tier 3
Premium
£45 per user / month
Best for: Businesses that need the strongest protection, the fastest patching cycle and project work included.
Everything in Standard, as well as:
- Vulnerability and patch management on a 14-day cycle
- Conditional Access policies
- ESET Complete endpoint protection
- Mail security
- Cloud app protection
- Project work included
At a glance
| Feature | Basic£25 / user / month | Standard£35 / user / month | Premium£45 / user / month |
|---|---|---|---|
| Remote monitoring & alerting (RMM) | ✔ | ✔ | ✔ |
| Patch & vulnerability management | Quarterly | Monthly | Every 14 days |
| Endpoint security (ESET) | Endpoint Security | Advanced | Complete |
| Mail security & cloud app protection | – | – | ✔ |
| Help desk response SLA | 8 hours | 4 hours | 4 hours |
| Remote support | Business hours | Extended (8:00–18:00) | Extended (8:00–18:00) |
| Managed WiFi, gateway & domains | ✔ | ✔ | ✔ |
| Microsoft 365 administration | – | ✔ | ✔ |
| Cloud backup monitoring | – | ✔ | ✔ |
| Onsite backup monitoring | – | ✔ | ✔ |
| Onsite work | Hourly rate | Included | Included |
| Mobile devices | – | ✔ | ✔ |
| Conditional Access policies | – | – | ✔ |
| Project work | Day rate | Day rate | Included |
Billed separately on every plan
- Microsoft 365 and other cloud licences
- Microsoft Intune licences
- Backup costs
- Third-party software licensing (endpoint security is included in your plan)
- Hardware procurement
- Project work, such as migrations, office moves and infrastructure overhauls, charged at our standard day rate, with hardware on top, on Basic and Standard (included in Premium)
No contract?
£62 per hour + VAT
Ad hoc support charged in 15-minute intervals, with no onsite call-out charge.
Why sign a contract?
You are not just buying support hours any more. You are buying a guaranteed level of protection, performance and foresight, backed by a contract.
Security & resilience
- Complete endpoint protection with ESET, not just basic antivirus
- Secure configuration policies instead of manufacturer defaults
- Frequent patching and vulnerability assessment
- Active monitoring of cloud and on-premises backups
Performance & availability
- Remote endpoint management with NinjaOne
- Remote desktop support with minimal disruption
- Proactive monitoring across all systems
Foresight & planning
- Accurate hardware inventory with lifecycle management
- Software kept within manufacturer support cycles
Accountability & predictability
- A Service Level Agreement with a guaranteed response
- Per-user, per-month pricing: no surprise invoices
How it works
Getting started is simple, and the first conversation is free.
1
Free discovery call
A relaxed, no-obligation chat about your business, your team and the IT you have today.
2
Proposal
A clear written proposal with the right plan for you and a simple per-user monthly price.
3
Onboarding
We get your devices, accounts and security set up and monitored, then we are on hand Monday to Friday, 8am to 6pm.